Privacy Policy

What we collect

From visitors to this site: information you submit in our contact form (name, phone, email, message). We do not run third-party analytics or advertising trackers on this site.

From customers: account details (name, email), the content of your website and the change requests you make, photos you upload, form submissions ("leads") captured by your website, and usage records (what changed, when, and the associated AI usage costs we bill for).

How we use it

To build, host, and update your website; to deliver lead notifications to you; to generate the content you ask for; to bill accurately; and to respond when you contact us. Change requests and content ideas are processed by AI providers (currently Anthropic) solely to perform the requested work — we do not sell or share your information for advertising, and providers are used under terms that do not permit training on your data.

Leads belong to you

Form submissions captured on your website are your customer data. We store them to display in your inbox and email them to you; we don't use them for any other purpose and we delete them if you leave the service and request deletion.

Facebook & Instagram

If you ask us to post to your Facebook Page or Instagram account, you grant our business partner access to your Page through Meta. We then store only your Page's ID; access tokens are held encrypted on our servers. We use that access solely to publish the posts you approve in your dashboard, and to read your Page's name, its linked Instagram account and the link to each published post. We never read your messages, followers or ad accounts, never engage (like, comment or follow) on your behalf, and never share this data with anyone.

Removing access and deleting data: remove our partner access any time in your Facebook Page settings (or Meta Business Suite → Settings → Partners). To have us delete your Page ID and posting history, email keith@the-it-connection.com — we confirm deletion within 30 days.

Spam protection

Our signup form and the contact forms on the websites we host use Cloudflare Turnstile, a security check that looks at technical signals from your browser solely to tell people from spam bots. Cloudflare processes that information under its own privacy policy; it isn't used for advertising.

Cookies

We use only essential cookies: a session cookie to keep you signed in to your dashboard and a security (CSRF) cookie on forms. No tracking cookies.

Storage & security

Data is stored on servers we manage in the United States. Credentials are encrypted at rest, connections use TLS, and every change to a customer website is logged with full history and the ability to restore prior versions.

Your choices

You may request a copy or deletion of your data, correct your account details, or close your account at any time. Departing customers receive a complete copy of their website. Contact keith@the-it-connection.com.

Changes to this policy

If we make material changes we'll update this page and note the date above.